Privacy Policy

User Information

At TRIPCARE SOLUTIONS, SL, we are committed to respecting the data protection rights of our USERS, both in relation to the services available through our website and through our mobile applications.

In accordance with Regulation (EU) 2016/679 of 27 April (GDPR) and Organic Law 3/2018 of 5 December on Data Protection and Guarantee of Digital Rights (LOPDGDD), this Privacy Policy (hereinafter, the Policy) informs USERS that TRIPCARE SOLUTIONS, SL is the data controller for the personal data collected through the website and Tripcare mobile applications, including the TripSafe application available on Android and iOS.

By accepting this Policy, the USER consents to the processing of their personal data under the terms set out herein.

Data Controller Details

Company name: TRIPCARE SOLUTIONS, SL
Trade name: Tripcare
Registered address: C/ Albares, 17. 28420 Galapagar, Madrid, Spain
Email address: info@tripcare.es

Purposes of Data Processing

Via the website

To respond to and manage requests, enquiries or comments related to our professional services or the website.
To send commercial communications with information about activities, articles of interest and service updates by email.
To send newsletters requested by the USER.

Via the mobile applications

To manage access to and use of the application.
To ensure traveller safety and assistance in the context of corporate travel.
To enable traveller geolocation for safety purposes, subject to explicit user consent.
To send safety alerts and operational notifications.
To facilitate two-way communication between the traveller and the assistance centre.
To manage emergency situations, including the use of a panic button.

Under no circumstances are personal data used for advertising, commercial profiling or transferred to third parties for marketing purposes.

Legal Basis for Processing

The USER’s consent when submitting information requests or subscribing to commercial communications or newsletters.
The USER’s explicit consent for the processing of location data via the mobile application.
Tripcare’s legitimate interest in ensuring traveller safety and assistance.
Compliance with applicable legal obligations.

Consent may be withdrawn at any time without affecting the lawfulness of processing carried out prior to withdrawal.

Collection of Personal Data

TRIPCARE SOLUTIONS, SL collects personal data directly from the information provided by the USER.

Identification data: name, surname, email address, telephone number.
Usage and access data related to the website or application.
Browsing data, in accordance with the Cookies Policy.
Location data, where the USER has given explicit consent.

Processing of Location Data

Tripcare mobile applications may access the USER’s device location data only where explicit consent has been granted.

Location data is used exclusively for safety, assistance and emergency management purposes.
Geolocation can be enabled or disabled at any time via the application or device settings.
No continuous or background tracking is carried out without the USER’s knowledge.

Data Retention

Personal data will be processed for as long as necessary to fulfil the stated purposes. Once the relationship has ended or consent has been withdrawn, data will be blocked and retained only for the legally required periods, after which it will be permanently deleted.

Data Recipients

TRIPCARE SOLUTIONS, SL does not transfer personal data to third parties, except where legally required.

Third-party service providers acting as data processors (such as hosting services, IT support, notification or email delivery providers) may access data under the corresponding data processing agreements in accordance with Article 28 of the GDPR.

User Rights

The USER may exercise the following rights:

Access
Rectification
Erasure
Restriction of processing
Objection
Data portability

Requests may be submitted in writing to info@tripcare.es.

The USER also has the right to lodge a complaint with the Spanish Data Protection Authority (www.aepd.es).

Minors

This website and Tripcare applications are not intended for users under 14 years of age. TRIPCARE SOLUTIONS, SL does not knowingly collect personal data from minors without verifiable consent from parents or legal guardians.

Security Measures

TRIPCARE SOLUTIONS, SL implements appropriate technical and organisational measures to ensure the confidentiality, integrity and availability of personal data, preventing unauthorised access, loss, alteration or improper processing.

Commercial Communications

Each commercial communication sent to the USER includes a simple and free mechanism to unsubscribe. The USER may also request to unsubscribe at any time by emailing info@tripcare.es.

Updates or Changes

TRIPCARE SOLUTIONS, SL reserves the right to update or amend this Privacy Policy in order to comply with legal or functional changes. Any updates will be published on this page and will take effect upon publication.