Several major airports across the world have imposed restrictions on the number of flights that airlines can operate in order to minimise the strain on their operations. This week, Heathrow Airport published a new restriction on the number of customers that can fly through the airport each day. The restriction will impact all airlines operating at Heathrow, which will be effective immediately, and will run through to 11 September 2022.

The airport said it was making the move to cap passenger numbers at 100,000 per day – which amounts to a cut of 4,000 passengers a day – from 12 July until 11 September 2022 to ensure travellers can have a safe and reliable journey.

With limited capacity Heathrow Airport must prioritise customers who hold ticketed bookings. Therefore, they have made the difficult decision to cancel any unticketed bookings for travel between Friday 15 July and Sunday 24 July, should they remain unticketed by Friday 15 July at 14.00 BST.

If your travel plans have been finalised, they urge you to ensure these are ticketed as soon as possible. Group bookings are unaffected by this interim change in policy.

This temporary measure will remain in place up to and including Sunday 24 July.

• If customers are due to fly from Heathrow on or before 25 July 2022, they can change to another British Airways flight within the next 12 months (ticket validity) free of charge, subject to availability. Full details can be found here.
• Alternatively, if customers no longer wish to fly from Heathrow on or before 25 July 2022, they can request a voucher for future travel, valid until 30 September 2023. 
• If a customer’s flight is cancelled, they can request a refund as per our standard customer guidelines.

  London Heathrow ask passengers to help, by making sure they have completed all their COVID requirements online before they come to the airport, by not arriving earlier than 3 hours before their flight, by being ready for security with laptops out of bags and liquids, aerosols and gels in a sealed 100ml plastic bag, and by using e-gates in immigration where eligible.